Orders are processed within 1–3 business days (Monday–Friday), followed by an estimated transit time of 1–7 business days — a total delivery window of 2–10 business days. Exact delivery dates can vary by location and carrier.

You can track your order using the tracking number sent to your email once it ships.

Yes — Family Treasure offers free shipping on all orders within the United States.

All orders ship from within the United States.

If your order has not yet shipped, contact us as soon as possible at support@famillytreasure.com and we will do our best to update it.

If your order hasn't arrived within the estimated delivery window, contact our support team and we'll look into it with the carrier.

Accepted payment methods are displayed at checkout and may vary by order. All payments are processed through our secure checkout.

Yes. Checkout is encrypted, and Family Treasure does not manually process or store full payment card details on our own servers. See our Payment & Security page for more.

You may request a return within 30 days of the delivery date. See our Return & Refund Policy for full details.

Yes, eligible returns have no restocking fees.

Email support@famillytreasure.com with your order number and reason for return before sending anything back — we'll send you instructions.

Once we receive and inspect your return, refunds are processed to your original payment method within 5–10 business days.

Contact us at support@famillytreasure.com with your order number and photos of the damage, and we'll help make it right.

Let us know at support@famillytreasure.com with your order number, and we'll arrange a replacement or refund.

We help with defective, damaged, or incorrect products for 30 days from delivery. Visit our Warranty & Product Support page for the full process.

Email us at support@famillytreasure.com or call +1 (715) 675-1922. You can also use our Contact Us page.